Book Now
Book Now

Book a therapy session in 3 easy steps!

Booking a session with me is a straightforward process. It takes three steps: a short WhatsApp conversation to agree a time, a registration form so I have what I need before our first session, and a payment to confirm your booking. That is all.

WhatsApp me to confirm a time
WhatsApp me to agree a time

Send me a WhatsApp on +27 79 019 8437 to introduce yourself and let me know what you are looking for. We will agree on a date and time that works for both of us, and I will confirm whether you are booking an in-person session in Jeffreys Bay or an online session via Zoom.

WhatsApp Me

For online and international clients: please mention your time zone when you get in touch — this ensures there is no confusion about availability before you complete the form and pay.

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Complete the registration form
Complete the registration form

Once we have agreed a time, please complete the registration form below. This gives me the information I need to prepare for our first session — including emergency contact details, medical aid information if applicable, and consent to the terms of our work together.

Registration Form

If you struggle to complete the online form, you can download it, fill it in, and WhatsApp or email it before your session. The form only needs to be completed once — returning clients do not need to resubmit unless their details have changed.

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Pay once the booking is confirmed
Pay to confirm your booking

Payment of R500 is made before your session by credit or debit card using the secure payment link below. Your session is confirmed once payment has been received. South African clients may also pay by EFT — please confirm this with me via WhatsApp when agreeing your time.

Pay Now

In the reference field, put the date and time of your session. You will receive an invoice after your session with the ICD10 codes needed to submit a claim to your medical aid.

If you are not yet sure whether you are ready to book, you are welcome to reach out via WhatsApp or the contact form first. There is no pressure to commit until you are comfortable doing so.

Returning clients

If you have seen me before and would like to book another session, the process is the same – WhatsApp me to agree a time, then pay using the link below. You do not need to complete the registration form again unless your contact details or emergency contacts have changed.

If it has been more than 12 months since your last session, please complete the registration form again so my records are current.

Payment

Pay for your session securely by credit or debit card using the button above. Payment confirms your booking. Please pay only after we have agreed a date and time via WhatsApp – not before.

Booking an in-person session

If you would like to come and see me in person at my practice in Jeffreys Bay, the same three-step process applies. Please mention in your WhatsApp message that you would prefer an in-person session and I will confirm availability and directions.

In-person sessions are available to clients in Jeffreys Bay, St Francis Bay, Humansdorp, Hankey, and Gqeberha (Port Elizabeth). If you are travelling from further afield and want to combine an in-person first session with online sessions going forward, please mention this – it is an approach many of my Eastern Cape clients find works well.

What happens after you book

Once your WhatsApp message has been received, your form submitted and your payment made, I will confirm your session details. For online sessions, I will send a Zoom link before the session – please test your camera and audio before we start. If you have questions between booking and your first session, please do not hesitate to WhatsApp me. First sessions can feel daunting, and any question you have is worth asking.

Registration Form

Please complete the form below. Should you experience any issue, you can also manually download the form.

Client Details

The client is the person responsible for payment, if your child or partner will be seeing me (with or without you), their name is the last field in this section, if applicable.

Emergency Contacts

Emergency contact details — someone I can reach if a session is interrupted and I am unable to reconnect with you.

Medical Aid

Should you require an invoice to claim back from your South African medical aid, please complete this section for the person I am seeing.  The section is however optional and not required if it does not apply to you.

Terms & Conditions

Informed Consent

I grant Storme Brand (“the counsellor”) permission to during the course of therapy with myself and/or my specified partner/dependent/minor (“the client”) to utilise counselling and therapeutic techniques to obtain information considered to be in the best interest of the client or his/her family, to the absolute discretion of the counsellor. I understand and accept that there is no guarantee that the counselling sessions will be successful, or that the outcome will be exactly as expected, should the outcome of counselling not be what I expected, I will not have legal cause of action against the counsellor based on her professional and competent use of counselling/therapeutic techniques, with the client. I accept that this will also not provide ground for the refusal of payment of the account.  

  • I understand and accept that I have the right to terminate sessions whenever I wish to;
  • I understand that the counsellor may terminate counselling sessions should she feel that the client is not cooperating;
  • I understand that the counsellor may recommend referral of the client to another practitioner should she feel that it is in the clients best interest;
  • I am aware that all information shared by the counsellor is treated confidential, with the exception of information related to child abuse, the endangerment of self or others or criminal offences.
Charges

Counselling sessions are charged for a 51­-60 minute period. Should a report be required, it will be charged at the hourly rate and the content thereof will be limited due to confidentiality of sessions. Sessions are payable before a session comences. An invoice can be provided which the client can claim back from their South African medical aid if covered by their scheme.

Limitations and Requirements for Online Counselling

Benefits and limitations
Online counselling is a convenient alternative to traditional face-­to-­face counselling and has been shown to be effective in helping with many difficulties. However online has limitations. There is a lack of “personal” face-­to-­face interaction which can make counselling less of a relational experience. It is also not an appropriate medium if you are seriously depressed, have serious substance dependence, or you are experiencing intense suicidal or homicidal thoughts. Seeing a mental health professional face­-to-­face is recommended in these situations. Like most forms of counselling, online counselling can make you feel worse before you start feeling better and the changes you experience may create conflict in your close relationships.

Technological requirements and competences
To engage in online counselling, you will require a device that can connect to the internet and be able to install and use the software that we agree to use for communication. A reliable high­speed internet connection (minimum 10Mbps for video) is also required. Please be aware that online counselling may utilise significant amounts of your data, especially if utilising video (300­ 800MB/hour estimated).

Procedures for technical difficulties
Disruptions can occur when using the internet to communicate. Should communication be disrupted, the counsellor will immediately attempt to reconnect and resume the session. However, if repeatedly unable to reconnect for 10 minutes, the session will be rescheduled (via email) to a later date once connectivity is resumed.

Confidentiality
Any information provided to the counsellor will remain confidential and will not be given to a third party unless you give specific permission to release the information. However please be aware that if there is a significant risk of you seriously harming yourself or another person, the counsellor is obliged to act to prevent harm, which may involve giving information to a third party.


Online counselling utilises the Internet for the transmission of personal information and therefore there are increased risks to confidentiality and it cannot be guaranteed. To protect your confidentiality, it is required that services be utilised that provide encryption to communicate. Please consider password protecting the devices you use and installing antivirus software to prevent access by third parties. Please ensure that you use a private environment when engaging in online therapy so that intrusions can be minimised.

Crisis management
It can be difficult to deal with emergency crisis situations when using online counselling as we are often in separate locations. Therefore you are asked to provide the contact details of a local emergency contact (family or friend) who can be contacted in the case of an emergency. If you are in crisis and there is a disruption while engaging in online counselling, then you should immediately phone the counsellor.

Legal recourse
The counsellor is registered with the Health Professions Council of South Africa (HPCSA) and their professional behavior is governed by this regulatory body. Please note that if you are not located in South Africa then any legal recourse will only be available in South Africa.

 

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A copy of your registration form will be mailed to you for your records.